PerformanceTest - Support

Last updated: February/2009

We've compiled answers to commonly asked questions in our PerformanceTest FAQ below. You can also discuss any questions or suggestions you may have at our PerformanceTest Discussion and Support forums, as well as read solutions for issues that have been previously answered.

If you need further assistance, please feel free to contact us by e-mail at

Frequently Asked Questions (FAQ)

General Troubleshooting and Support

• Q. Are Windows 95, 98, ME or NT4 supported?
• Q. Are Windows Vista 64bit and Windows 7 supported?
• Q. I don't understand the results. What do all these numbers mean?
• Q. I get a crash with this message: Access violation at 0x7c91084b (tried to write to 0x00040FFC)
• Q. PerformanceTest fails to start and displays the error message: "Not Responding"
• Q. PerformanceTest takes several minutes to start in Windows 2000 or XP

Test Performance and Optimization

• Q. How can I make my PC run faster?
• Q. 2D results in Windows 7 seem poor compared to previous versions of Windows, why is this?
• Q. Some 3D tests for PerformanceTest V7 use DirectX 9. So what happens in Windows Vista which is shipped with DirectX10?
• Q. Why do my 3D graphics results vary greatly between runs?
• Q. I have a ATI Radeon video card (with Catalyst video drivers). Why is PerformanceTest locking up during the 2D video tests?
• Q. I have dual monitors. Why are my 2D Performance Tests Results slower than expected?
• Q. Why do my results from PerformanceTest V7 differ from my results from previous releases?
• Q. The results for my hard disk aren't what I expected.
• Q. How can I setup PerformanceTest to run from a CD or USB memory stick under Windows?
• Q. The calculated CPU clock speed is not correct. Why?

Network Issues

• Q. Why is the network test so slow on my laptop?
• Q. How can I get the network test to run through a firewall?
• Q. Why is the client machine is giving me the error message "Connect Failed"?
• Q. Why is the client machine not receiving data?

License Key Questions

• Q. Why isn't my License Key working?
• Q. How many licenses will I need if I purchase PerformanceTest?